Privacy Policy

At Joy Acupuncture, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. By using our website, you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information: We collect personal information that you voluntarily provide when you create an account, make a purchase, sign up for our newsletter, or contact our customer support. This information may include:

  • Name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (processed securely)

b. Non-Personal Information: We also collect non-personal information automatically when you visit our site, such as:

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on each page
  • Referring website or search engine

c. Cookies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing Orders: To process and fulfill your purchases, including sending order confirmations and shipping notifications.
  • Communication: To respond to your inquiries, provide customer support, and send important updates about your orders.
  • Marketing: To send you promotional materials, special offers, and newsletters if you have opted in. You can unsubscribe from these communications at any time.
  • Personalization: To tailor your shopping experience by displaying products and content that match your interests.
  • Analytics: To analyze site usage and improve our website’s functionality and performance.
  • Security: To protect our website and users from fraud, unauthorized access, and other illegal activities.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep your information confidential. These third parties may include:

  • Payment Processors: To securely process your payment transactions.
  • Shipping Partners: To deliver your orders to your specified address.
  • Marketing Partners: To help us with email marketing and promotional campaigns.
  • Analytics Providers: To help us understand site traffic and usage patterns.

We may also disclose your information if required by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.

4. Data Security

We implement a variety of security measures to protect your personal information. This includes using encryption technology (SSL) to safeguard sensitive data during transmission and maintaining secure servers to protect against unauthorized access.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of any inaccuracies in your personal information.
  • Deletion: Request the deletion of your personal information, subject to certain exceptions.
  • Opt-Out: Opt out of receiving marketing communications by following the unsubscribe instructions in our emails.

To exercise any of these rights, please contact us at support@joyacupuncture.com.

6. Children’s Privacy

Joy Acupuncture does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.