Shipping Policy

At Joy Acupuncture, we are committed to delivering your acupuncture products quickly and securely. This Shipping Policy outlines our shipping methods, costs, delivery times, and other important information regarding the shipment of your order.

1. Shipping Destinations

We currently ship to the following locations:

  • United States: All 50 states, including Alaska and Hawaii.
  • Canada: Nationwide shipping to all provinces and territories.
  • International: We offer shipping to select international destinations. Shipping rates and delivery times may vary based on your location.

2. Shipping Methods and Costs

We offer a variety of shipping options to meet your needs:

a. Standard Shipping:

  • United States: Delivery within 5-7 business days. Flat rate of $5.99, or free shipping on orders over $75.
  • Canada: Delivery within 7-10 business days. Flat rate of $14.99, with free shipping on orders over $150.
  • International: Delivery within 10-15 business days. Shipping costs are calculated at checkout based on the destination and order weight.

b. Expedited Shipping:

  • United States: Delivery within 2-3 business days. Rates start at $12.99 and vary based on order weight and destination.
  • Canada: Delivery within 3-5 business days. Rates start at $24.99.
  • International: Expedited options are available for select countries. Costs and delivery times vary.

c. Express Shipping:

  • United States: Delivery within 1-2 business days. Premium rates apply starting at $24.99.
  • Canada & International: Express options available upon request. Contact customer service for rates and availability.

d. Free Shipping:

  • United States: Free standard shipping on orders over $75.
  • Canada: Free standard shipping on orders over $150.
  • International: Free shipping is available on select promotions. Check our website for current offers.

3. Order Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days. During peak seasons or sales events, processing times may be extended.
  • Order Confirmation: You will receive an order confirmation email once your order has been placed. A second email with tracking information will be sent when your order has shipped.

4. Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also track your order status directly through your account on our website.

5. International Shipping and Customs

For international orders:

  • Duties and Taxes: Customers are responsible for any customs duties, taxes, or fees that may be incurred during international shipping. These fees are not included in our shipping rates and are determined by the customs agency in the destination country.
  • Customs Delays: International shipments may be subject to delays due to customs processing. Joy Acupuncture is not responsible for delays caused by customs.

6. Shipping Restrictions

Some items may be restricted or unavailable for shipment to certain locations due to legal or regulatory restrictions. If your order contains a restricted item, we will notify you and provide alternative options.

7. Lost or Damaged Shipments

If your package is lost or arrives damaged:

  • Lost Packages: Contact our customer service team at support@joyacupuncture.com if your package has not arrived within the estimated delivery time. We will investigate and work with the carrier to resolve the issue.
  • Damaged Items: If your items arrive damaged, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as quickly as possible.

8. Changes to Shipping Address

If you need to change the shipping address after placing your order, please contact us immediately at support@joyacupuncture.com. We will do our best to accommodate the change, but once the order has been shipped, we cannot modify the address.